The quote expired — what to do
AllSwap quotes lock for 30 minutes — past that you need to refresh the quote, at no extra cost.
Likely causes
Crypto prices move in real time, so market-makers can only lock a rate for a reasonable window. If you send to the deposit address within 30 minutes, the swap settles at the quoted rate; past that, the market-maker may settle at the current market rate or refund.
How to fix it
Walk through in order — most cases are resolved at step 1.
- / 01Refresh the quote
Go back to the swap page, re-enter the amount, and get a fresh live quote. The new quote also locks for 30 minutes.
- / 02If you already sent funds after expiry
The market-maker either matches at the current market rate or refunds. AllSwap charges no extra fees — but the final amount received may be slightly higher or lower than the original quote depending on the market move.
- / 03Confirm arrival or refund
Look up status with the deposit address for this swap — it'll show 'Matched' or 'Refunded'. Refund / arrival time depends on chain confirmation speed.
Still not resolved?
Reach @allswapservice on Telegram with the deposit address for this swap. We'll verify and assist as fast as we can — do not resend funds.

