The quote expired — what to do
AllSwap quotes have a route-specific payment window. If the countdown expires, request a fresh quote at no extra platform fee.
Likely causes
Crypto prices move in real time, and each source chain confirms at a different speed. If you send to the deposit address within the order-page countdown, the swap is processed against that quote. After expiry, the market-maker may re-match at the current rate or the order may require refund handling.
How to fix it
Walk through in order — most cases are resolved at step 1.
- 01Refresh the quote
Go back to the swap page, re-enter the amount, and get a fresh live quote. The new quote will show its own payment countdown.
- 02If you already sent funds after expiry
The market-maker either matches at the current market rate or refunds. AllSwap charges no extra fees — but the final amount received may be slightly higher or lower than the original quote depending on the market move.
- 03Confirm arrival or refund
Look up status with the deposit address for this swap — it'll show 'Matched' or 'Refunded'. Refund / arrival time depends on chain confirmation speed.
Still not resolved?
Reach @allswapservice on Telegram with the deposit address for this swap. We'll verify and assist as fast as we can — do not resend funds.

