Help ·

The quote expired — what to do

AllSwap quotes have a route-specific payment window. If the countdown expires, request a fresh quote at no extra platform fee.

Likely causes

Crypto prices move in real time, and each source chain confirms at a different speed. If you send to the deposit address within the order-page countdown, the swap is processed against that quote. After expiry, the market-maker may re-match at the current rate or the order may require refund handling.

How to fix it

Walk through in order — most cases are resolved at step 1.

  1. 01
    Refresh the quote

    Go back to the swap page, re-enter the amount, and get a fresh live quote. The new quote will show its own payment countdown.

  2. 02
    If you already sent funds after expiry

    The market-maker either matches at the current market rate or refunds. AllSwap charges no extra fees — but the final amount received may be slightly higher or lower than the original quote depending on the market move.

  3. 03
    Confirm arrival or refund

    Look up status with the deposit address for this swap — it'll show 'Matched' or 'Refunded'. Refund / arrival time depends on chain confirmation speed.

Still not resolved?

Reach @allswapservice on Telegram with the deposit address for this swap. We'll verify and assist as fast as we can — do not resend funds.