Swap hasn't arrived yet — what to do
If the target asset doesn't show up right after you send, in most cases it's normal on-chain confirmation or network congestion — not a failed transaction.
Likely causes
Confirmation times vary widely by chain: Bitcoin 30–60 min, Ethereum 1–3 min, Solana a few seconds. Congestion makes them slower still. As long as the source chain has received your transfer, the swap is in progress — you're most likely just waiting on confirmations.
How to fix it
Walk through in order — most cases are resolved at step 1.
- / 01Look up live status with the deposit address
Enter the deposit address for this swap on the swap page and you'll see: Awaiting Deposit / Swapping / Completed / Refunded, along with on-chain transaction hashes.
- / 02Compare against source-chain confirmation times
Reference typical confirmation times for that chain (BTC 30–60 min / ETH 1–3 min / SOL a few seconds) — check whether you're still inside the normal range.
- / 03Contact support to verify
If it's overdue, send the deposit address to @allswapservice and we'll reconcile each transaction. Do not resend funds.
Still not resolved?
Reach @allswapservice on Telegram with the deposit address for this swap. We'll verify and assist as fast as we can — do not resend funds.