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Hit an issue? Start here
The 5 most common cross-chain swap issues, each with likely causes and a 3-step fix. Still stuck? Reach support — we reply within 24h.
Common issues
Click any topic to see the full troubleshooting steps.
Swap hasn't arrived yet — what to do
Confirmation times, network congestion, step-by-step checks
View detailsHow refunds work and how long they take
How funds return to the source address automatically on failure
View detailsWrong address or wrong network — what to do
On-chain transfers are irreversible / act immediately
View detailsThe quote expired — what to do
30-min lock / get a fresh quote
View detailsSwap shows failed — what to do
Failure reasons / automatic refund / retry
View detailsStill not resolved?
Reach support on any channel below with the deposit address for this swap — we'll reconcile each transaction one by one.