Help · Self-serve
Hit an issue? Start here
The 5 most common cross-chain swap issues, each with likely causes and a 3-step fix. Still stuck? Reach support — we reply within 24h.
Common issues
Click any topic to see the full troubleshooting steps.
Swap hasn't arrived yet — what to do
Confirmation times, network congestion, step-by-step checks
View detailsHow refunds work and how long they take
How funds return to the source address automatically on failure
View detailsWrong address or wrong network — what to do
On-chain transfers are irreversible / act immediately
View detailsThe quote expired — what to do
Route countdown / get a fresh quote
View detailsSwap shows failed — what to do
Failure reasons / refund handling / retry
View detailsFrequently asked questions
Detailed answers to specific questions about swapping, privacy, security and support. Each answer covers the conditions, exceptions and what to do next.
Getting to know AllSwap
- What is AllSwap, and which cross-chain swap problems does it solve?
- What is a cross-chain swap, and how does it differ from a regular same-chain crypto swap?
- What is the difference between a cross-chain swap and a cross-chain bridge, and when should you use each?
- How does AllSwap differ from same-chain DEXs such as Uniswap and Jupiter?
- How does AllSwap differ from Binance, OKX and other centralized exchanges for swaps and cross-chain withdrawals?
- Which company operates AllSwap, where is it registered, and is its team public?
- How long has AllSwap been live, and where can users verify real swap and settlement records?
- I've never heard of AllSwap. How can I check whether it is a scam or phishing site?
- What is the only official AllSwap website, and how can I identify fake domains and phishing links?
- Where can I find genuine AllSwap user reviews and feedback?
- How can I contact support about an AllSwap order without an account?
- How quickly does AllSwap support usually reply, and will it message users first?
- After I send assets to a one-time deposit address, how can I verify that the platform will not take my funds?
- What happens to active orders and funds if the AllSwap website is temporarily unavailable or permanently shuts down?
Accounts, no-KYC, privacy and access
- Do I need to register an account, link an email address, or set a password before using AllSwap?
- Why does AllSwap not require KYC or an account to complete a swap?
- Is AllSwap really no-KYC throughout, and do large swaps trigger identity verification?
- Will AllSwap suddenly ask for an ID, selfie, or other proof after a swap starts?
- What information does AllSwap collect, such as IP addresses, browser data, wallet addresses, and swap records?
- Does AllSwap link and retain IP addresses, source addresses, recipient addresses, and swap activity—and for how long?
- Can I request access to, correction of, or deletion of data held by AllSwap?
- What data can AllSwap provide in response to a lawful request from law enforcement or a regulator?
- Does no KYC mean complete anonymity, and can others trace a swap using on-chain data?
- What privacy information can repeated use of the same recipient address reveal?
- Does AllSwap restrict VPN or Tor access, and is there an official `.onion` site?
- Can users in mainland China access and use AllSwap?
- Which countries, regions, age groups, or sanctioned persons cannot use AllSwap?
- Does AllSwap support buying crypto with fiat or a bank card, fiat deposits, or cashing out crypto to fiat?
Still not resolved?
Reach support on any channel below with the deposit address for this swap — we'll reconcile each transaction one by one.
serviceallswap.ioEmail supportReply usually within 24 hours
@allswapserviceTelegram live supportOften responds within minutes