AllSwap's current consumer website has no form for uploading an identity document, selfie, or source-of-funds evidence, and asking for KYC after receiving a deposit is not part of the standard swap flow. If someone requests documents, a release fee, or another transfer through a direct message or unfamiliar link after an order starts, stop and verify the request independently. However, no-KYC does not eliminate on-chain risk screening or any applicable legal obligations.
What information does a normal AllSwap order require?
In the ordinary flow on the [AllSwap no-KYC swap page][no-kyc], the user selects the source and destination chains, assets, and amount, then enters a destination receiving address and an optional refund address. The order page subsequently shows a one-time deposit address, the required amount, a Memo or Tag if one is returned, and a payment countdown. The website does not open an identity-based account and has no upload field for an ID document, selfie, biometric information, or source-of-funds file.
After creating an order, users should retain transaction evidence rather than identity materials: the order ID, one-time deposit address, source-chain payment transaction hash or TxID, asset and amount, payment time, destination address, and redacted screenshots showing the order status. A transaction hash is a unique identifier for an on-chain transaction and can help demonstrate that funds were sent over the specified network.
The AllSwap application layer does not generate or hold the private keys for one-time deposit addresses, and it cannot release funds by clicking an internal balance control in the way an account-based centralized platform might. After a deposit, the underlying liquidity and settlement network performs the swap and destination-chain settlement. A message claiming that an individual support representative can manually release on-chain funds merely because the user sends them an ID should therefore not be trusted on the strength of the conversation alone. Open an official channel independently and verify both the order and the sender first.
Why might support ask for “proof”?
Evidence used to establish ownership of a transaction is different from standard KYC. When a payment is missing, the amount does not match the order, a user needs to claim a refund, or the original order details have been lost, official support may ask for the order ID, source-chain TxID, deposit address, asset, amount, time, and redacted screenshots. If no refund address was entered when the order was created, a refund first goes to AllSwap's platform fallback refund address. The user must contact official support and provide verifiable proof of the actual transfer; the refund can then be handled manually after review. These records connect an on-chain payment to a claimant, order, or refund request. They do not add an ID-and-selfie step to every normal swap.
Separately, the underlying network may screen blockchain addresses and fund paths for sanctions, stolen-funds indicators, or other risks. A match may appear before a quote or deposit address is created as an unavailable quote or a declined order. If a risk match or settlement exception occurs only after funds have been sent, public information does not establish whether every case will result in a refund, a hold, an appeal, or a particular request for additional documents. AllSwap therefore cannot promise that every such payment will be refunded, nor that non-sensitive supporting material will never be needed where a law or compliance requirement applies. Review the [AllSwap risk disclosure][risk] before paying, and do not try to evade screening by splitting an order, switching addresses, or concealing the source of funds.
What should I do if an ID or selfie request appears unexpectedly?
If you have not paid
- Stop and do not pay the order. Do not transfer to an address included in the message or upload documents to a page supplied by the sender.
- Type `allswap.io` into the browser yourself. Avoid links in direct messages, search advertisements, URL shorteners, or QR codes. Check the address bar and compare the order details.
- Confirm through an official channel you opened yourself. Email
[email protected], or open Telegram yourself and verify the username@allswapservicecharacter by character. An unsolicited direct message should not be assumed to come from official support. - Do not pay without a verifiable official answer. An expired or abnormal order cannot be restored by sending funds to an old deposit address.
If you have already paid
- Do not send additional funds. A “release fee,” “verification deposit,” “tax,” “second verification payment,” or promise to release the swap after one more transfer is not a normal instruction that should be followed merely because it appears in a chat.
- Preserve complete evidence. Save the order ID, source-chain TxID, one-time deposit address, asset and amount, payment time, order page, requesting account, links, and conversation. Redact unrelated balances, email addresses, phone numbers, and other personal details from screenshots.
- Contact official support independently. Send the order evidence to
[email protected]or@allswapserviceand ask whether the request is genuine, what the current order status is, and what information is actually required next. Do not use a button or attachment in an unfamiliar message to respond. - Provide only what is necessary. For order ownership or refund verification, start with the publicly verifiable TxID and redacted order information. If an applicable legal or compliance request is confirmed through an official channel, first ask why the material is required, where it should be sent, and how it will be handled. Never upload an identity document to an unverified third-party page.
Which requests should I refuse immediately?
Refuse any request for a wallet private key, seed phrase, wallet password, or one-time password (OTP). Also refuse instructions to share your screen, install remote-control software, connect a wallet, or sign an unexplained transaction. None of these actions is needed to look up an AllSwap order, review a TxID, or confirm a deposit. A private key or seed phrase gives control over wallet assets, so legitimate support does not need either one to investigate an order.
Treat claims such as “support contacted you first,” “unlock before the deadline,” “pay before we can refund,” or “move your funds to a safe address” as warning signs. Even if the sender's avatar, display name, or visible email resembles AllSwap, return to contact information obtained from the website address you entered yourself. If the destination payment has not arrived, follow the [steps for an unreceived swap][not-received] and then provide official support with the smallest set of verifiable details required.
Finally, no-KYC means that AllSwap's current standard consumer flow does not impose account-level ID verification. It does not make a swap anonymous or its blockchain record untraceable, and it does not allow anyone to bypass sanctions rules, anti-money-laundering obligations, or a lawful investigation. To assess an unexpected document request, verify who sent it, whether it can be confirmed through an official process, whether the requested information is necessary and proportionate to resolving the order, and whether the sender is also asking for more money or control of your wallet.
[no-kyc]: https://allswap.io/no-kyc-crypto-swap [risk]: https://allswap.io/risk [not-received]: https://allswap.io/help/transaction-not-received